Strong business expertise in Banking

Information systems are complex structures that involve constantly evolving technology. They also need to meet performance and security requirements and comply with regulatory standards. Steria employees have the technological skill and understanding of their customers’ businesses to master this complexity and create the added value to transform technology into new, simple and innovative applications.

Steria PSF proposes an end-to-end offer, which includes designing and running information systems, as well as a portfolio of business-specific vertical solutions. This approach is enhanced by broad-spectrum technological competencies (freeware, mobility, smart cards, biometrics, RFID, etc.), developed in partnership with leading software manufacturers and backed by the Group’s Innovation Department.

The gradual harmonisation of European Union regulations governing banking services is stimulating competition and fuelling the introduction of new offers to the banking sector. The consolidation process is still underway in domestic markets and the major players have begun looking abroad to penetrate new markets.
Financial organisations are developing new industrial processes in a bid to continue their efforts to streamline and pool back office systems and to adapt their front offices to strengthen customer relationships and inspire the creation of new financial services. These systems must also be able to take on board constantly evolving international regulations and government requirements in terms of transparency and risk management.

Securing transactions and harmonising European payment systems
Euroland is an environment of constant change due to its need for the latest payment systems that stimulate competition and reduce transaction times and costs.

Steria has always supported its customers through these changes and has developed solutions for payment platforms that combine advanced functions and a high-level of performance with reinforced security.

Steria integrated the EMV standard into its bank card management solution three years ago and its inter-bank messaging systems include tools designed to combat money laundering. Steria has the necessary technical and functional expertise to advise and support its customers as they assess and transform their information systems in preparation for the introduction of SEPA, the single euro payments area.

The Group also proposes consulting services and solutions designed to help financial organisations deal with the changes brought about by new regulatory standards in the sector, such as the Markets in Financial Instruments Directive (MiFID).

Industrialising information systems to support commercial development
In a bid to bring greater flexibility to financial organisations, Steria works alongside them to implement Business Process Management (BPM) solutions. This approach-when teamed with Service-Oriented Architectures (SOA), which are rolled out to enhance application interoperability and facilitate the deployment of new financial services, enables financial organisations to be more responsive. Banks and insurance companies also need to industrialise and pool their back office processes to reduce transaction expenses and control the total cost of IT ownership.

The rise in the number of banking and insurance partner products is transforming the relationship between front and back offices. Financial organisations therefore need to roll out customer relationship management solutions that provide a global, economic and homogeneous vision of the individual customer, regardless of the channel of communication he or she has selected (telephone, Internet, one-to-one interview at the branch, etc.). In response to this new challenge, Steria has deployed a range of second-generation multi-channel CRM solutions.